Keeping You Safe During Covid – What Our Patients Say – Hearbase

Keeping You Safe During Covid – What Our Patients Say


Over the many months since we emerged from the first UK national lockdown in June, we have continued to adopt our robust clinical safety and hygiene protocols to protect all our patients and staff. As the country moves into a third, and we all hope final, lockdown, we have been inundated with feedback from you, remarking on how safe you feel at your appointments.

Below are just a few of the testimonials we have received, which we hope offer reassurance to you if you need to visit us during the lockdown. Remember, we are an essential medical service and you can attend appointments with us. We can also provide comprehensive telephone and video support if you are unable to visit a clinic or are shielding at this time. Your hearing is important and we are here to help.

You can read all our patient testimonials on our website here

Disabled Friendly
“I am in a wheelchair and Hearbase were extremely helpful throughout my visit. I was very impressed with their professionalism and as an elderly gentleman I felt very safe with their COVID 19 precautions. I would highly recommend the practice.” Michael, September 2020

First visit to Hearbase
“This was my first visit to Hearbase and I was very impressed. The staff were extremely friendly and everything was in place regarding social distancing and COVID safety. The procedure was explained to me and I felt at ease the whole time I was there. I would definitely recommend them.” Denise, December 2020

The Excellence of Hearbase
“I admit to being reluctant on my first visit to Hearbase – a hearing aid is a big step in anyone’s life – but the service given and care taken, especially during this time of COVID, was absolutely faultless. Nothing was too much trouble. The lady who helped me had a wealth of experience, was very patient and incredibly helpful. Now I have my hearing aids, the aftercare service is excellent. I cannot rate Hearbase highly enough.” Carol Chapman, December 2020

5 Stars for Hearbase
“I have been very impressed with all my dealings with Hearbase. The administration regarding COVID restrictions has been very thoughtful and welcoming. The consultant was very knowledgeable and approachable and I have not felt pressured at any time to make a quick decision. I would not hesitate to recommend their services.” Sue Diggory, November 2020

Call 0800 028 6179 or email if you need hearing support during the latest lockdown.