We like speaking to our patients and we have a dedicated patient care team who spend their day talking and helping.
And now our phone lines are open for even longer – from 8am until 5.30pm.
When you call any of our private phone lines, they will ring and our team will answer it – it’s as simple as that. There are no automated services on our private service lines. Sometimes it can be busy and you may be prompted to leave a message, but we will always call back and it will always be a member of the team, not an automated response.
Investing in our team
We continue to invest in our team. In the last year, we have recruited new staff so there are more people available to help our patients. People such as Claire Hughes, who started back in May 2021 in our patient care coordinator role.
“I really enjoy helping our patients,” said Claire. “From queries large and small, I will help however I can – and if I can’t, I have a whole team supporting me and will find the right person.
“Since I started at Hearbase, it has been very busy, not helped by the pandemic, but every day I pick up the phone and do my best to find answers for patient’s’ questions and book them in to see our expert audiologists and ear care practitioners.
Luckily, I’m also an early bird, so getting my headset on and logging in to answer calls from 8am is not a problem. Every call is different, and we are trained to help when communication is difficult due to a hearing loss. It’s what we do!”