Using Video Calls To Help During Lockdown – Hearbase

Using Video Calls To Help During Lockdown

Using video calls to help you in lockdown

If you are shielding, self-isolating or not keen on coming out to see us at the moment, don’t worry. We can still try to help you via a video conference or a phone call with one of our audiologists.

They can discuss any issues you may have and try to help, just like we did with Ken Northfield. He is one of our patients whose hearing aids would not pair to his smartphone. 

We received a call from him explaining that he and his wife were shielding but unfortunately his right hearing aid would not pair to his phone. As we couldn’t see him in person we asked if he had used video calls before. A member of our team then booked him in for a secure private video link that afternoon with our audiologist Anabela Pinho.

A few simple steps

 Once she joined the call, Anabela assessed the situation quickly. She was able to take Mr Northfield through a few simple steps to correct the problem. For each step, Anabela checked what was happening over the screen and made sure he knew what he was clicking on.

In just over 15 minutes the hearing aids were successfully paired and we had a very happy patient who could hear fully again.

Mr Northfield said: “I was very pleased with the Zoom video consultation with Hearbase. It worked very well and Anabela resolved the problems with my hearing aids. 

Online tools

“She spoke clearly and slowly with good hand gestures when giving instructions on the action I had to take to correct the problem. This was particularly good because, with the hearing aids out of action while resetting them, I’m in effect almost completely deaf. Many thanks Anabela and Hearbase!” 

Zoom is just one of the many online tools we can use for a video call with patients. If you are shielding or self-isolating and have a problem with your hearing, call us on 0800 028 6179 or email us at and we can arrange a video or phone consultation to try to solve your problem.