Webshop Returns Procedure – Hearbase
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You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days) and the time it takes your bank to process our refund request (5 to 10 business days). The Shipping and Order Processing charge will not be refunded.

We reserve the right to make a repackaging charge on any item accepted for credit.

CANCELLING ORDERS:  In the United Kingdom, Distance Selling Regulations give a customer the right to cancel up to 7 days after the receipt of goods.