Hearbase in Canterbury

The Chaucer Hospital, Nackington Road, Canterbury


Our Canterbury clinic at The Chaucer Hospital is our main base for diagnostic testing and hearing aid assessments and our custom-designed facilities meet the highest international standards.

There is ample parking, with dedicated disabled spaces. Permits allowing you to park free are available from the reception if you have an appointment with us.



Hearbase is the leading local digital hearing company and we offer a wide range of services from our Canterbury branch.


We take your hearing loss seriously and it needs to be professionally diagnosed and treated with the best solutions available.


We provide a wide range of hearing aids, from the most straightforward to the most sophisticated.

We also offer custom-made products to help protect your hearing from noise damage.

Services at our Canterbury branch:

  • Comprehensive digital hearing aid service
  • Ear care and wax removal
  • Hearing protection
  • Tinnitus advice and counselling
  • Diagnostic tests for hearing problems
  • Balance investigations
  • Batteries and accessories

Your local independent hearing company

Hearbase is Kent’s largest independent hearing company and we have been working in audiology for more than 20 years. We use the latest diagnostic techniques, combined with first class care and support.

Digital hearing aids come in a vast range to suit everyone’s needs, from the most straightforward to the most sophisticated. Our highly trained audiologists will advise you as which hearing aid best suits your hearing loss and your needs. They will explain the pros and cons of the various features so you can be sure of making the right decision.

As we are independent of any hearing aid manufacturer, this means we have access to all the world’s leading hearing aid brands making it simple to find the best solution for your hearing loss.

We are confident about the quality of our service so all our hearing aids come with a guarantee of 100% satisfaction or your money back.

Hearing Specialists

Sally French

Senior Audiologist

Qualified and registered with the Hearing Aid Council in 2001
Registered with the Health Professions Council
GNVQ in health and social care

Sally, a senior hearing aid audiologist, has been employed by Hearbase since 1999 during this time Sally has worked with both NHS and private patients.

Sally says the part of her work which she most enjoys is helping patients to hear better and get good value for money. “Technology constantly changes and this means I am able to constantly learn and improve the service I can offer to my patients,” she says.

“Each day brings a new set of challenges, whether it is a patient struggling to get used to hearing again or someone who did not realise that they were deaf. My role in helping these people gives me great satisfaction.”

Mark Scutchings

Managing Director

HNC (Physics)
Fellow of the Society of Hearing Aid Audiologists
Member of the British Association of Audiologists
Member of the British Society of Audiology
Registered with the Health Professionals Council
Registered Clinical Physiologist
Diploma In Clinical Ear Care

Mark has worked in audiology since 1980, both in the NHS and private sector. He has experience in a wide range of audiological disciplines, including electrophysiology, electronystagmography and paediatric audiology.

He has been managing director of Hearbase since the formation of the company and has also served on the Council of the Association of Independent Hearing Healthcare Professionals.

Mark has been involved in a number of charity projects concerned with the hard of hearing, both in the UK and overseas. These include fitting 34 children in Romania with hearing aids donated by people in Kent and by hearing aid manufacturers.

Joana Carvalho

Senior Audiologist

Joana joined Hearbase in December 2012 as a diagnostic audiologist. She is responsible for carrying out hearing aid tests, earmould impressions, hearing aid fittings and follow-up appointments. She works at our branches in Folkestone, Ashford and Canterbury.

After gaining her audiology degree in Porto, Portugal, Joana worked in some of the most important hospitals and hearing care centres in the country. She carried out diagnosis and rehabilitation, as well as adult and child hearing work, hearing tests and hearing aid fittings. She also carried out newborn hearing screening.

While still in Portugal Joana organised audiology sessions at primary and elementary schools, carried out hearing screening among all ages and arranged hearing aid workshops.

The economic crisis in Portugal, along with Joana’s desire to see another culture, meet new people and gain experience working in another country, made her decide to move here.

She says: “Working for Hearbase is very gratifying for me. Ever since I started my audiology studies I had wanted to come and work in England. The best thing about my job is seeing the smiles and happiness of my patients when they can hear again.”

When not working Joana is keen on music, sport and photography.

Marta Lopes

Senior Audiologist

Marta completed her audiology degree in her home country of Portugal. Her main professional qualification is in hearing assessment and rehabilitation. After graduating Marta worked in two hearing care centres and also in private and public hospitals. She was responsible for paediatric and adult hearing assessments. She also carried out newborn hearing screening.

Marta joined Hearbase in November 2013 and is responsible for hearing assessments, earmould impressions, hearing aid fittings and follow-up appointments. She works at our branches in Folkestone, Ashford, and Canterbury.

In 2013 Marta published a study for an international symposium on the effects combined exposure to noise and toxic substances have on our ears and hearing. She says: “Despite publishing an article about industrial audiology my dream has always been to work with children and be a paediatric audiologist.”

Marta wanted to work in health care because she likes to improve people’s wellbeing and make a difference to their lives.

“Working for Hearbase makes this possible,” she says. “Living in a different country with a different culture is a challenge but I am doing what I want. I have support from the Hearbase team which makes everything easier.”