Hearbase in Canterbury

The Chaucer Hospital,
Nackington Road,


0800 028 6179

Hearbase at The Chaucer Hospital Canterbury


Call us on 0800 028 6179 or email admin@hearbase.com to book your next appointment.

Opening Times

Monday-Friday: 9am-5pm
Saturday-Sunday: Closed


Our Canterbury clinic at The Chaucer Hospital offers diagnostic testing and hearing aid fitting.  Our custom-designed facilities meet the highest international standards.

Hearbase works in association with BMI to ensure that we deliver a high quality hearing aid service in a modern, clinical environment.

The Chaucer Hospital is conveniently located on the edge of Canterbury and is committed to quality and value, providing advanced facilities, together with friendly, professional care.



Hearbase is the leading local digital hearing company and we offer a wide range of services from our Canterbury branch.


We take your hearing loss seriously and it needs to be professionally diagnosed and treated with the best solutions available.


We provide a wide range of hearing aids, from the most straightforward to the most sophisticated.

We also offer custom-made products to help protect your hearing from noise damage.

Services at our Canterbury branch:


Hearbase is Kent’s largest independent hearing company and we have been working in audiology for more than 20 years. We use the latest diagnostic techniques, combined with first class care and support.


Digital hearing aids come in a vast range to suit everyone’s needs, from the most straightforward to the most sophisticated. Our highly trained audiologists will advise you as which hearing aid best suits your hearing loss and your needs. They will explain the pros and cons of the various features so you can be sure of making the right decision.

Leading brands

As we are independent of any hearing aid manufacturer, this means we have access to all the world’s leading hearing aid brands making it simple to find the best solution for your hearing loss.

We are confident about the quality of our service so all our hearing aids come with a guarantee of 100% satisfaction or your money back.

You can arrange a free assessment with our audiologist by emailing admin@hearbase.com or by telephoning 0800 028 6179 to arrange your appointment.

Hearing Specialists

Sally French

Senior Audiologist

Sally joined Hearbase in November 1999. She is the senior audiologist at The Chaucer Hospital in Canterbury and is responsible for the private hearing aid service there. She is one of the longest-serving members of the clinical team and is involved in training and support and keeping the team up-to date with the latest developments in hearing aid technology.

She trained and qualified as an audiologist while working at Hearbase and has many years’ experience in the private and NHS side of the business. Her focus on private hearing aids makes her one of the most knowledgeable and experienced audiologists in private hearing aids in the company.

Sally says the part of her work which she most enjoys is helping patients to hear better and get good value for money. “Technology constantly changes and this means I am able to constantly learn and improve the service I can offer,” she says.

“Each day brings a new set of challenges, whether it is a patient struggling to get used to hearing again or someone who did not realise that they were deaf. My role in helping these people gives me great satisfaction.”

Fiona Idriss

Senior Audiologist

Fiona joined Hearbase  in 2018. She has an extensive career in audiology, working for decades in the National Health Service.

She trained at The Institute of Laryngology and Otology and The Royal National Throat Nose and Ear Hospital in London, working there in several specialities, including adult rehab, neuro-otology and paediatrics. Fiona has also worked as a research assistant.

Having moved to Kent to raise her family she specialised in diagnostic audiology, rehabilitation, tinnitus and sound sensitivity management and continues this field of interest with Hearbase.

Fiona believes in using individual holistic client-focussed management plans, which she tailors to each client’s needs. She is a registered senior audiologist and hearing aid dispenser.

In her spare time Fiona continues her keen interest in oceanography and marine biology which she studied at the University of Southampton.

She also enjoys writing poetry, painting and photography.

Joana Carvalho

Senior Audiologist

Joana joined Hearbase in December 2012. She is the senior audiologist at the Deal branch. As well as being responsible for the private hearing aid service here, she specialises in tinnitus support and counselling, ear care and wax removal. She also works at our branches in Folkestone, Ashford, Canterbury and Charing.

After gaining her audiology degree in Porto, Joana worked in some of the major hospitals and hearing centres in Portugal. Working in diagnosis and rehabilitation with people of all ages, Joana tested hearing and fitted hearing aids from the world’s leading manufacturers. She was also part of a team who screened newborn babies for hearing loss.

While in Portugal Joana organised audiology sessions at primary and elementary schools, arranged hearing aid workshops and carried out hearing screening with children and adults.

She says: “Working for Hearbase is very gratifying. Ever since I started my audiology studies I had wanted to come and work in England. The best thing about my job is seeing the smiles and happiness of my patients when they can hear again.”

When not working Joana is keen on music, sport and photography.

I have been using Hearbase at The Chaucer Hospital in Canterbury for many years now. Sally French has been an enormous help to me. I was initially reluctant, like so many other people I have met, to wear my hearing aids and she was able give me the incentive to do this whilst encouraging me through the initial period of getting used to wearing them. She is extremely knowledgeable and supportive and has gone out of her way to ensure that my hearing needs are met and that everything is being done to provide me with the best hearing experience I can hope for. She has always been generous with her time at appointments and never tires of answering my endless queries. If you might benefit from hearing aids she is definitely the person to see!

Mandy Godleman, November 2019