Some weeks ago I arrived in London and found my hearing aids were not functioning as they should. I came to Hearbase for assistance and they checked out my aids. Since then they have worked perfectly and I want to express my gratitude for your assistance. You were gracious and supportive of a stranger and it was much appreciated.
I attended for ear wax removal. The audiology technician was truly special in her approach. She explained the procedure, answered my questions and made me feel at ease. She persevered when a difficulty was encountered and succeeded. Everything was as I would have hoped and my hearing is now returned to normal.
Ashley was excellent, she explained the procedure in detail and certainly put my mind at ease. She was very professional and did not rush the procedure and explained every step that she carried out as we went along. An excellent service and I have arranged to see Ashley on a regular basis to help to keep my hearing tip top. Excellent and thank you Ashley.
Everyone from the reception staff to the Audiologist (Hannah Harris) was extremely friendly, courteous and helpful.
The procedure was clearly explained by the Audiologist as were the results, followed by sound advice. Thank you.
Very helpful, especially fitting me in on the same day that i phoned saying i was having problems with the hearing aids and also resolving the problem.
The booking process was smooth. Phones answered promptly. The practitioner Ashley was outstanding.
I’ve been with Hearbase for several years both as a NHS and private patient and the service has always been exemplary. I have always been treated with respect and courtesy throughout my consultations. My audiologist, Ana, suggested that a trial period with new hearing aids may help me receive a better hearing experience than I was receiving with my present aids. Ana couldn’t do enough to ensure that I understood and how I could receive the best results possible. Many thanks.
I cannot praise Rachel enough. I was quite nervous having had a bad experience previously. Rachel was very understanding of this and explained everything she was doing and showing me everything she was using. I had to go back twice more and she recommended what I should use to help soften the wax. today Rachel managed to clear the last of the wax and I cannot thank and praise her enough patience of a saint and an absolute star in my eyes. Thank you once again Rachel.
Excellent hearing centre on every level, from reception through to the consultations themselves, and beyond. The Audiologist, Ana, is not only hugely knowledgeable in her field but ahead of the curve on technological advances too. She is an excellent communicator and has the ability to explain complex issues in a very simple, understandable way. The team is warm, friendly and always happy to help, often going well beyond the call of duty to accommodate their customers. Highly recommended!
I am most grateful to Sharon at Margate Spencer Private Hospital. She was attentive and showed sensitivity with the problem I had. I was given sound advice and I feel extremely confident going forward.
Each time I am seen by Ana who takes the time to listen to my comments. When necessary makes the adjustments required and insists that I make a further appoitment if I have further problems.
Impressive new clinic Made to feel welcome on arrival The lady who did the procedure was very professional but also very friendly and made the occasion a as enjoyable as possible! Have recommended Hearbase in the past and will do so in the future Thank you!
Ana, the audiologist was amazing, took her time to explain the process, the diagnosis, was courteous and really professional. Each part of the interaction was very delightful and her experience was clearly visible. She was also able to connect with me at a personal level. We are extremely happy to recommend her to others. The reception team was able to sort out an appointment at very short notice.
Excellent service from booking to having the consultation. I was very impressed with the whole experience. Hearing technician explained everything clearly and I felt confident and happy to have the procedure – I had micro suction in both ears and one of them was also washed out. Immediate and very satisfactory result. I could hear again after not being able to for the past few weeks.
Ms. Rodriguez was excellent. A total professional. She helped us coordinate my husband and my two appointments so that they were back to back. She informed us of the procedures and thoroughly explained the results.
Very nice environment. Warm welcome by the receptionist. Excellent treatment by the audiologist, professional, friendly and caring. Gave clear instructions for the testing. Clear explanation of the results.
I went in for earwax removal and was greeted by friendly and professional staff. The procedure itself was quick and painless after which I was well informed on aftercare.
The staff went out of their way to help me with my problem and loaned me a new set of hearing aids while mine are being fixed. Super service. Many thanks
My audiologist, Sandra, was very friendly, patient and empathetic. She made the whole process of hearing test and choosing hearing aids less daunting than I had thought beforehand. It proved a pleasant experience overall.
The whole experience was excellent. The young lady who did the wax removal was very pleasant and informative. Would highly recommend Hearbase.
I found Hannah Harris to be kind patient and very knowledgeable when discussing the different hearing aid options that would be tailored for me.